How We Work
Bookings are accepted for any period of time from one day upwards.
We are busy throughout the year and especially at the peak holiday periods of April to September, Easter, Christmas & New Year, school holidays and most weekends. Therefore to avoid disappointment, you are strongly advised to make bookings as soon as you are aware of your travel dates.
However, we do understand that travel plans are often made on the spur of the moment and unforeseen emergencies also occur, so we always do our best to accommodate our regular clients. With the current hectic pace of modern life and the availability of cheaper flights, travel is often arranged at the very last minute - so we therefore pride ourselves on being able to react at short notice. Many of our clients regularly telephone to tell us that they’re off somewhere the next morning! Our flexibility, our fast response time and our reliability, are three of the many reasons why we have so many happy customers who like to travel, along with so many happy cats who like to stay in the comfort of their own homes!
When you decide to use our service for the very first time, we will arrange to visit you at a mutually convenient time. At this (free) initial meeting, we can meet your cat (or cats) and you can tell us anything that we need to know with regard to food, routines, medications, favourite toys, etc.
If you have a security system, you will need to show us how this operates, and furnish us with a spare set of house keys.
We then make visits over the agreed period. We ask that you leave sufficient cat food and fresh cat litter (if applicable) in plain view. Nothing else is required.
Should your return be delayed or should you wish to extend your holiday, you can text or telephone us and we will continue to visit for a further period according to your instructions.
On a first booking, we collect the keys from you during the free initial meeting.
Many of our regular clients ask us to retain a spare set of keys so they don’t have to go to the inconvenience of posting keys to us each time they go away. So whenever you decide to travel, you only need to text, email or telephone us, confirming the dates of your absence. You may make use of this (free) facility if you wish, or continue getting the keys to us each time. Either way is equally fine with us. (All keys are locked away securely and will only ever bear a reference and never an address – so your security is absolutely assured).
