Privacy Policy of Home Loving Cats (in relation to the Home Loving Cats cat sitting service)

In order to make our privacy policy understandable to ordinary people (as opposed to legal jargon understandable only by legal experts), as far as possible we have kept everything in plain English and as brief and as simple as possible.

Background

The new General Data Protection Regulation (GDPR) is effective from 25th May 2018.  It replaces the existing data protection framework in the UK and Europe.  The GDPR imposes new obligations on businesses that hold and process personal data.  

Controller of data

Home Loving Cats Ltd is the ultimate controller of your personal data.  However, each Home Loving Cats franchise owner is an independent business and is also responsible for the processing of personal data in relation to its own business operation.

Personal data collected and processed

The data that we collect includes full name, email address and postcode (which we collect via an enquiry form on our website for the sole purpose of sending enquirers a personalised quotation for our cat sitting service which they have specifically requested).   The data also includes full postal address, telephone number and other items of information (which we collect via email and telephone correspondence and which is absolutely required and necessary to administer bookings in relation to our cat sitting service).

In other words, to state the obvious, if we don’t know where you live and how to contact you, we won’t be able to come round to your home to care for your cat!

How we use your data

In order to comply with GDPR, our systems and procedures ensure that personal data is processed lawfully, fairly and in a transparent manner.

Home Loving Cats Ltd and Home Loving Cats franchise owners will only use the personal data of enquirers and customers for the following reasons:

  1. To assist enquirers and customers with their enquiries and bookings.
  2. So that enquiries and bookings can be administered.
  3. So that information in relation to the availability of the service that has been enquired about can be provided to enquirers and customers.
  4. So that service standards can be monitored, maintained or improved for the joint benefit of enquirers, customers, and Home Loving Cats.  (This may include customer feedback in the form of an optional review).
  5. To provide enquirers and customers with information that would reasonably be expected to be of interest to cat owners who use a cat sitting service or have requested information about a cat sitting service.

Personal data in relation to enquirers and customers will NEVER be passed on to any third parties but it may be made available to specifically authorised individuals within the Home Loving Cats organisation where Home Loving Cats deems this to be appropriate.  (This will only be in relation to any of the above reasons).

The right to unsubscribe from all emails

Enquirers and customers of Home Loving Cats may unsubscribe from all future emails at any time by replying to any email from Home Loving Cats with the word “unsubscribe”.

The legal basis for using your data

In the previous section (“How we use your data”), reasons (1) and (2) are a direct consequence of an enquirer or customer expressly requesting information about our service or expressly wishing to make a booking.  In other words, enquirers or customers are asking for something, and in response to their request, we are giving it them.  The legal basis for using personal data in this case is therefore that of “contract”.

In the previous section (“How we use your data”), reasons (3), (4) and (5) are present on the basis of “legitimate interests”. 

(In case 3) it is in the legitimate interests of enquirers and customers to know when the service that they have expressly enquired about is available or not available. 

(In case 4) it is also in the legitimate interests of enquirers, customers, and Home Loving Cats to monitor, maintain and improve the service being provided so that the enquirers and customers receive absolutely the best standard of service possible.

(In case 5) it is also in the legitimate interests of enquirers, customers, and Home Loving Cats to provide enquirers and customers with information that would reasonably be expected to be of significant interest to cat owners who have expressed interest in, or already use, the Home Loving Cats cat sitting service.

Your rights

Home Loving Cats is committed to ensuring that you have the following rights:

Right to be informed

In this regard, there is a link to our privacy policy on every page of the Home Loving Cats website.  In addition, there is a link on every cat sitting enquiry form on the website.

Right of access

We are happy to give you a copy of your personal data should you request it.  All you need to do is click “reply” to the last email you received from Home Loving Cats and then make your request.

Right to rectification

We are committed to ensuring that personal data is accurate.  If this is found either by ourselves or an enquirer or customer not to be the case, we will correct any inaccuracies immediately.

Right to erasure

If you would like your personal data erased, all you need to do is click “reply” to the last email you received from Home Loving Cats and then make your request.  We will delete your personal data immediately.

Right to restrict processing

If you would like to restrict how your personal data is processed, all you need to do is click “reply” to the last email you received from Home Loving Cats and then make your request.  We will then restrict the processing of your data in the way that you request.

Right to object

If you would like to object to the processing of your personal data, all you need to do is click “reply” to the last email you received from Home Loving Cats and then make your request.  We will then stop processing your data.

Rights related to automated decision making including profiling

Home Loving Cats does not use automated decision-making or profiling - so this right is not applicable.

Google privacy policy

When information is entered into an enquiry form on the Home Loving Cats Ltd website, the enquiry may be subject to conversion tracking by Google.  Google’s privacy policy in relation to the use of cookies can be found by clicking: 
http://www.google.com/intl/en/policies/privacy/

In conclusion

We respect your data and your privacy is extremely important to us.  Should you have any queries or questions in relation to your personal data, please click “reply” to the last email you received from Home Loving Cats and then ask your question or make your request.